FAQ

The listed delivered prices may sometimes change due to changes in truck routes and growers altering their pricing.  We do our best to show the most accurate prices on our website based on the most current information.

You can log in to your account by clicking the “Login” button located in the top right corner of the home page.  Alternatively, you can click this link which will take you to the login page.

The hay listed on our site will be confirmed to be available by a staff member when an order is placed for it.  Only when the hay is sold, is the listing removed.

Most prices listed on our website are kept up to date so you can be assured you are viewing the current information we have for each listing. All orders are confirmed via a phone call on Price and Availability after the order is placed.

Quality is determined by many factors that we carry out during our Feed Testing process.  The Grading value is assigned to hay based on Colour, Texture, Feel, Weather Damage, Bale Integrity, Moisture and Storage, they are marked as the following:

FCAA     Chaffing Grade (Highest Quality)

FCA        Dairy, Sheep & Beef

FCB        Colour loss, Some weathering

FCC        Colour lost, Rain/weather Damage, compromised Storage

Inspections from you are not needed as we carry out intense inspections to determine the quality and provide all of the information on our listing page and quality certificate.  Quite often the location of the hay could be many hundreds of kilometres away making it hard to access for viewing.

The quality of the hay is listed on the quality certificate for each listing including many other data points. We strive to deal with only the best quality hay to ensure your stock are well looked after.

This will vary greatly depending on the bale size and the trailer size.  As a rough guide, this is how many 8 x 4 x 3 large bales fit on each type of truck:

• Drop Deck – 41 bales
• B Double – 59 bales
• Road Train – 82 bales

This will depend on the bale variety you choose, although here is a calculator that can guide you to working this out.  You will need to use the number of bales on a truck above.

Bale weight x Number of bales on truck = Kg then divide by 1000 to get Tonnes

E.g. 680kg x 59 = 40,120kg or 40.12 Tonnes

The bale weights are available on each listing under the quality certificate.  Please keep in mind this is only to be used as a rough guide as tonnes will vary based on truck size, bale size and final bale weight.  You should consult one of our sales team members to clarify these numbers.

B double trucks can access most roads but to make sure, we recommend you check out the NHVR (National Heavy Vehicle Registry) to check your road for access.  You may also call our team and we can check that for you. Phone 1300 669 429.

Yes you may be able to organise your own freight.  To do this you will need contact one of sales team on 1300 669 429 to discuss any changes in pricing.

Obviously, this is location dependant.  You should consider the location of the bales and your own location to work this out.  Our logistics team will certainly keep you informed of this.

Please contact our team on 1300 669 429

Most large bales weigh between 400-700kg.  Most medium-sized tractors with a standard set of hay forks can lift these bales.  For more on the weights of hay bales, be sure to check out our article that explains more.

Nearly all of our hay once inspected is stored in sheds or under cover so the chance of the hay parameters changing is very slim.  All of our sellers will advise us if a listing has changed.

The location of the hay is listed on the hay listing page.

This is extremely rare as we pride ourselves on rigorous and quality testing procedures. Please contact our team on 1300 669 429 if believe this to be the case.

This will vary depending on the crop and when it was cut, although we perform quality assurance checks to make sure weeds are very minimal.  You can access this information by checking our quality certificates for each listing and if visible weeds can be seen, they will be noted on there.